Returns Policy
We want you to be completely satisfied with your purchase from theyorkshirejigsaw.com Store. If for any reason you’re not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
Eligibility for Returns
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required.
How to Return an Item
- Contact us to notify us of your return.
- Pack the item securely, including all original packaging and accessories.
- Send the item back to us using a tracked delivery service.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
If you’d like to exchange an item, please indicate this when contacting us. Exchanges are subject to availability.
Non-Returnable Items
Certain items, such as personalized or custom-made puzzles, cannot be returned unless faulty.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately for assistance.
For further questions regarding returns, please visit our website.